Terms and Conditions

REFUNDS, RETURNS & CANCELLATIONS and SHIPPING INFORMATION

We sincerely hope you enjoy your Art2Soles product, but we understand that sometimes customers change their minds. Please read our newly updated policies below before placing your order to ensure there are no surprises with processing any changes, cancellations, returns and refunds.

CHANGES AND CANCELLATIONS

If you need to make a change to a confirmed order, please contact support team within 24 hours from receipt of your order confirmation email. 

You can reach us at art2soles@gmail.com. 

RETURNS & REFUND POLICY ON CUSTOM ORDERS

Due to personal design on these products, Custom orders are NON-RETURNABLE NON-REFUNDABLE and CANNOT BE CANCELLED more than 24 hours from receipt of your order confirmation email due to the custom and made to order processes involved. Personalized or logo/company promotional / all pieces and all types cannot be returned for any reason.

 

SHIPPING INFORMATION

Delivery times for items vary depending on numerous factors. Due to the process of designing, setting, printing, cutting, and packing of Custom Products, these can take between 3 and 5 weeks for orders to dispatch.  

These times can increase during busy periods and we apologize for any delay - however we prefer to spend that little bit of extra time on your design than rush a job.  

We use United States Postal Service (USPS) tracked first class mail to send our items. Once shipped, the customer will receive an email notification with tracking number.